— Safeguarding & Therapeutic Care

Behaviour is communication.
Our work begins
with understanding.

A regulation-
first,
trauma-informed
framework.

We use the Zones of Regulation
alongside our four-stage support cycle.
Rather than reacting to behaviour, our
staff help the young person notice their
internal state, understand what’s
driving it, and find safer ways through.

Blue

Sad · Tired ·
Low

Yellow

Anxious ·
Overwhelmed

Green

Calm · Steady ·
Settled

Orange

Angry · Out of
control

Last
resort.

PHYSICAL INTERVENTION
POLICY

Restraint is only ever used to prevent
serious harm — never as a sanction.
Every incident is recorded, reviewed and
debriefed with the young person and
staff.

Multi-
agency

WORKING WITH

Ealing MASH · LADO · Met Police ·
CAMHS · Barnardo’s Advocacy · Virtual
School Head · LSCP

— The Behaviour Support Cycle

Notice · Understand · Respond · Reflect.

Notice

Early signs of dysregulation, body language, withdrawal, escalation patterns.

Understand

What's underneath. Trauma history, unmet needs, environmental triggers.

Respond

Calm, consistent, nurturing. Validation, space, structured guidance.

Reflect

Together. Naming feelings. Building alternative coping strategies.